What Does Influence Really Mean?
If you’ve read the responses of the 25 most influential tech comm bloggers and honorable mentions to being listed, you may have noticed that I haven’t said anything about it before now—other than on...
View ArticleWordPress Problem and Solution: Trackbacks Aren’t Working
Earlier this year, I realized I hadn’t been getting any trackbacks, though I’d seen other sites link back to my posts during that time. After a bit of poking around on the Web, I found it might be a...
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User Experience Design’s Number-One Myth
That word has reared its ugly head again. A recent post by Ellis Pratt on the Cherryleaf blog discussed David Black’s claim at the TCUK 2010 conference that someday, end-user documentation won’t be...
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A Built-in Method of Delivering User Assistance
I have a crackpot idea for presenting user assistance in software or on websites. Okay, maybe it’s not so far out there, but I haven’t seen this done anywhere that I can recall. Like a lot of ideas, I...
View ArticleInformation Growth: Organic vs. Organized
Recently, I had some technical problems with this blog that seemed to result from a category excluder plugin. Somehow I ended up with a bunch of duplicated categories with one post assigned to each...
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Project Pinnacle, Episode 4: Rethinking What the Users Need
Sometimes I get ideas about a problem I’m trying to solve once I’ve stopped actively thinking about it and have let it drift into the back of my mind. With Project Pinnacle, something escaped my...
View ArticleSome HTML5 Possibilities for User Assistance
I attended the WritersUA conference last week in Memphis, Tennessee. And before you ask—no, I didn’t go to Graceland. Purposely. Elvis is not my thing. With that out of the way, the conference gave me...
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